Job Description

Job Description and Duties

The incumbent will be part of a team dedicated to solving information technology (IT) requests for technical support related to hardware and software for the California State Legislature and other support offices. Under general supervision of the Field Services Supervisor, the incumbent will work as a team member responsible for analyzing, configuring, testing, and supporting multiple hardware and software platforms, such as desktop computers, mobile devices, laptops, printers, multi-function copiers (MFCs), in-house applications, and third-party software.

The incumbent will analyze, troubleshoot, document, and resolve complex IT-related requests remotely or on-site; analyze operational data to identify, test, and resolve recurring IT problems; and work collaboratively with peers, other teams, and management.

You will find additional information about the job in the .

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

Employment Application (STD. 678):

Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification.

School Transcripts:

When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of the Office of Legislative Counsel’s (OLC) business functions, core mission, and legislative support structures.
• Experience providing comprehensive desktop and endpoint support, including the installation, configuration, troubleshooting, and decommissioning of hardware and software.
• Experience configuring, deploying, and troubleshooting network printers and multi-function copiers (MFCs).
• Experience deploying and supporting mobile enterprise equipment, including smartphones, laptops, and tablets across iOS, Android, and Microsoft Windows operating systems.
• Proficiency in supporting Microsoft Office/Microsoft 365 productivity suites and troubleshooting in-house or third-party applications.
• Demonstrated experience performing root-cause analysis on technical issues, tracking incidents through an IT Service Management (ITSM) ticketing system, and authoring technical support documentation.
• Excellent customer service and interpersonal skills, with a demonstrated ability to communicate effectively with high-profile stakeholders or executive-level clients.
• Strong organizational and time-management skills, with a proven ability to exercise good judgment and successfully manage multiple competing priorities.

Benefits

All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR’s website under .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts

Job Tags

Permanent employment, Full time, Work at office, Remote work

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