Remote Chat & Email Support Representative Job at Pacific Working Capital, San Jose, CA

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  • Pacific Working Capital
  • San Jose, CA

Job Description

Pacific Working Capital is seeking a dedicated and articulate Remote Chat & Email Support Representative to join our team. We are an organization committed to supporting the success of small businesses by providing a transparent, easy, and inspiring lending experience. As a first point of contact, you will play a crucial role in delivering exceptional customer service that reflects our core values and helps business owners get the support they need to thrive. This is a full-time, remote position for a candidate who is passionate about helping others and excels in written communication.

Responsibilities:

 
  • Respond promptly and professionally to customer enquiries via live chat and email channels.
  • Provide clear and accurate information regarding our lending products, services, and application processes.
  • Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution.
  • Maintain detailed and accurate records of all customer interactions and feedback within our systems.
  • Collaborate with internal teams, including our Lending Specialists, to manage and resolve more complex enquiries.
  • Uphold a high standard of customer satisfaction by providing a supportive and positive experience.
  • Embody the company's commitment to transparency and speed in all communications.

 

Qualifications:

 

  • Proven experience in a customer support role, with a strong focus on chat and email communication.
  • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
  • Strong problem-solving skills and the ability to think critically to find effective solutions for customers.
  • Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
  • A customer-focused mindset with a patient, empathetic, and professional demeanour.
  • Experience in the financial services or FinTech industry is highly desirable but not essential.
  • Proficiency with customer support software and CRM systems is an advantage.
  • Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.



 

 

Job Tags

Permanent employment, Full time, Remote work

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