Job Description

Company Description

Your team and working environment

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!

Reporting to the Assistant Director, People & Culture, The People & Culture Manager plays a pivotal role in fostering a positive workplace culture while supporting the day to day operations of the People & Culture department.

Key Responsibilities

• Assists with overseeing the day-to-day administration of the People & Culture office,
• Fosters and promotes positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Assists the Assistant Director, People & Culture for the selection and onboarding process of new leaders and colleagues
• Assists with coaching and counseling Department Heads and Leaders to formulate effective recruitment and succession strategies and provides strategic direction to contribute to the hotel’s brand promise of “selecting the best”
• Assists in directing the internal posting process, ensuring all candidates are interviewed and followed up with
• Assists in facilitating training programs including New Colleague Orientation, Compliance Trainings
• Chair Colleague Committees and assists with planning and executing Colleague events, including the Annual Summer & Holiday parties and Anniversary Awards
• Ensures that the hotel is compliant with all HR standards found in Accor’s People & Culture audit
• Advises and assists with the interpretation and consistent application of HR policies and procedures, applicable legislation and local labor laws.
• Assists in counseling and coaching on job related issues, career development, performance management and conflict resolution
• Assists with oversees the day-to-day administration of the People & Culture office,
• Fosters and promotes positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Facilitate all Company training programs and ensure standards are followed
• Partner with department managers and assist in supporting on going learning strategies to support guest service and colleague engagement
• Ensure all team member training, documentation and testing is completed in the required time frame, including the tracking of all Job Task Checklists for new hires and transferred employees
• Create and develop training materials and programs to meet the needs of the hotel
• Any other responsibilities as assigned

Qualifications

Qualifications

• Minimum one year in a Human Resources role
• Previous hospitality experience is preferred
• Previous 4-star/4-diamond hotel experience preferred
• Hospitality/Business or Human Resources Degree is an asset
• Spanish speaking is an asset
• Proficient in Microsoft Office
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Demonstrates strong communication skills. Demonstrate ability to listen effectively and speak English clearly on the telephone or directly to the client in a polite and understandable manner.
• Ability to deal with sensitive situations in an effective manner

Additional Information

Your team and working environment

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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