Job Description

About Capital Waste Services

At Capital Waste Services (CWS) , we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.

POSITION SUMMARY:

Responsible for marketing and selling assigned Capital Waste services to existing and potential customers to increase profitable revenue. Responsible for achieving budgeted sales and retention goals for accounts as assigned

MINIMUM REQUIREMENTS:

Education: High School Diploma, GED and/or equivalent work experience.

An Associates’ Degree in Business Administration or Sales and Marketing is preferred

Years of Experience: At least 3 years of related experience. A minimum of 2 years' experience in Solid Waste and/or a service-related industry is preferred

PRIMARY DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Establish and maintain a high level of customer satisfaction by meeting customer retention goals, resolving customer issues in a timely manner, and solving accounts receivable and service problems. Communicate to and work with the Sales Manager/General Manager to resolve unique customer issues
• Generate revenue through the sale of services to new and existing accounts. Increase existing account revenue. Meet or exceed sales all activity goals for both new sales and retention
• Demonstrate basic knowledge of technical equipment
• Acquire fundamental knowledge of potential customers, pricing and competition
• Gain an understanding of and execute the division's pricing and service strategies
• Identify and engage other sister company opportunities
• Effectively use Capital Waste Services' sales tools. Prepare timely and accurate sales activity reports
• Acquire a fundamental understanding of appropriate local, state and Federal regulations

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated organizational, oral, written, and listening skills
• Proficient computer skills
• Excellent selling and account management skills
• Ability to communicate professionally with internal and external customers
• Ability to generate and manage leads, opportunities and contract negotiations to close business
• Effective influential, selling, and closing skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Strong interpersonal skills, including effective presentation and listening skills.
• Flexibility to accept and adapt to change, as well as the commitment to seek continuous improvement
• Demonstrate strong business acumen and ability to work effectively across various teams and levels
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Excellent analytical, attention to detail, and problem-solving skills

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:

• Usual office equipment including computer, phone, fax machine, copier and calculator
• MS Office including Word, Excel and Outlook

WORK ENVIRONMENT:

• Usual office environment
• May require travel to area businesses, multiple sites including transfer stations and/or landfills

TYPICAL PHYSICAL DEMANDS:

• Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management
• Ability to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation
• Possess speaking skills and hearing ability to interact with customers on the telephone

PREFERRED:

• Bachelor's degree in business administration, advertising, marketing or related field
• Solid Waste industry or ancillary experience

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