The Switchboard Telephone Operator / Emergency Dispatcher provides continuous, professional telephone and emergency communication services for the Northport VA Medical Center. The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures.
• Answer all incoming calls within three (3) rings in a courteous, professional manner
• Route calls accurately to appropriate departments, clinics, wards, or personnel
• Assist with authorized local, long-distance, conference, collect, and international calls
• Operate Cisco Webex and Cisco Finesse telephone systems
• Maintain call logs and long-distance records
• Receive and prioritize emergency calls and alarms
• Activate Code Blue, overhead paging, radio, and crisis pager systems
• Dispatch Police, Fire, Medical, and Emergency communications
• Ensure confidentiality in compliance with HIPAA and Privacy Act
• High school diploma or equivalent
• Minimum one (1) year experience in switchboard, call center, or emergency communications
• Ability to work rotating shifts, weekends, and federal holidays
• Strong verbal communication skills
• Ability to work calmly under pressure
• Hospital or medical center experience
• Government or VA facility experience
• Multi-line telephone or paging system experience
• Completion of VA orientation and system training
• Minimum one (1) full week of on-the-job training per shift before independent duty
• Ongoing training per VA directives
• Must pass VA background investigation
• Must obtain VA-issued identification badge
PIb9b8a9d06fca-30492-40341341
...Entregar la descripcin del trabajo Nuestra ocupada organizacin est en busca de un nuevo miembro del equipo para el puesto de conductor de reparto. El candidato debe tener una licencia de conducir y ms de 3 aos de experiencia de conduccin. Tambin debe ser...
...company-sponsored Defensive Driver training. Willingness to travel statewide, with occasional overnight stays, and ability to work nights and weekends as required by projects. Must be available for a rotating on-call schedule. Benefits: Retirement 401k...
...MAK Design + Build - Searching for a Talented Project Designer Are you the right person to fit our team? Are we the right team for you? Are you interested in seeing your designs come to life while being an integral part of the entire process? MAK Design + Build, a...
The main responsibilities will be leading a worship team for Sundays, reaching and building a ministry to young families, overseeing the adult small groups and developing leaders. FBC is a healthy church with Sunday avg at 350. Inquire, send resume or request job description...
...solutions to practical challenges within the Lumber/Building industry. We are seeking a skilled and detail-oriented Metal Fabrication Tech. This position is responsible for measuring, calculating, fabricating, and bending standing seam metal roofing panels, trim, gutters...