Last updated: October 2025

Thank you for purchasing a course from CAE Academy!
We are committed to providing high-quality training and digital learning resources.
Because all our products are digital and grant instant access to course materials, our refund policy is designed to ensure fairness while protecting our intellectual content.

1. Digital Nature of Our Products

All courses, files, and materials on CAE Academy are delivered digitally.
Once a purchase is completed and access is granted, the content becomes immediately available for viewing or download.
As a result, traditional returns (as with physical goods) do not apply.

2. Eligibility for Refund

We offer a limited refund period under the following conditions:

You may request a refund within 7 days of purchase only if:

  • You can demonstrate that the course did not match its description, or

  • You experienced technical issues that prevented access and we were unable to resolve them within a reasonable time.

Refunds will not be granted for:

  • Change of mind after accessing course materials

  • Incorrect purchase or coupon use

  • Failure to meet software/system requirements on your end

  • Course completion or use of downloadable files

3. Refund Process

To request a refund:

  1. Email us at support@caeacademy.online with the subject line: Refund Request

  2. Include your full name, order number, and the reason for your request

  3. Our support team will review your case within 3–5 business days

If your refund is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your payment provider.

4. Courses Purchased via Third-Party Payment Gateways

If your purchase was made through our third party payment gateways, or another payment processor, please note that:

  • Refunds will be processed in accordance with their respective refund policies

  • Processing times may vary due to international payment procedures

5. Course Updates and Replacements

In cases of technical errors, broken downloads, or file corruption:

  • We will first attempt to replace or restore access to your purchased content

  • If we cannot provide a working version within a reasonable time, a full refund may be issued

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